Where can I find out how much Council Tax I need to pay?
Where can I find out how much Council Tax I need to pay?
Students studying a full-time course with at least 21 hours of study in term time per week attending 24 weeks usually qualify for Council Tax exemption.
If you do not qualify for an exemption first you need to know the Council Tax band. To find it click here. If you are a non-student and moving into a shared house with 2+ bedrooms, please contact Cloud Lettings and we will let you know your non-student rental rate.
If you live in a residential property of any size, if you live in a 1-bedroom property, or you live in a 2-bedroom property where you live as one household you will arrange your own Council Tax payments directly with your Local Authority. Once you have the Council Tax band you will need to create your account with the local authority;
What happens when it's time to move in?
What happens when it's time to move in?
We’ll compile the inventory prior to your move in date for you to sign. When its nearly time to move in, we will contact you tell you where and when you can collect your keys and other actions due. Keys are usually collected from our office. The Cloud office is open Monday to Friday 9am-5pm excluding bank holidays. We are closed at the weekend. You don’t have to collect your keys on the tenancy start date, you can collect them anytime when the office is open following your email confirmation of key collection.
What do I need insurance for?
What do I need insurance for?
The Landlord will insure the structure of the building and the contents detailed on the inventory.
We recommend you have insurance up to £2,500 for accidental damage to the Landlord's belongings.
If you're a student it’s worth checking your parent/guardians' home insurance policy to see if this covers dependents studying away from home.
Let us know if you need any further advice.
What do I do if I have a maintenance issue?
What do I do if I have a maintenance issue?
You can let us know either online here Request a Repair or via your personal contact. Please let us know about any issues straight away so we can get things sorted.
What do I do if I can smell gas?
What do I do if I can smell gas?
If you suspect there is a gas leak in your property or area call the National Gas Emergency Services immediately on 0800 111 999. Then call the Cloud office 01522 802020.
How do I pay my deposit and rent?
How do I pay my deposit and rent?
You’ll need to pay a deposit on the tenancy start date. The deposit is usually equivalent to a months rent, but will be agreed when you apply for the property.
Your deposit is held in a government approved deposit scheme 'Tenancy Deposit Scheme'. For more information click here.
Rent is paid monthly by standing order, and you’ll need to pay a month’s rent at the start of your tenancy.
How do I make an application?
How do I make an application?
Love the place? Great. Now it’s time to make your application. As we’re paperless at Cloud, we’ll send you a link so you can complete your form online.
For more details see our Tenancy Fee's Information.
How do I find out who the utility providers are?
How do I find out who the utility providers are?
To find your electric provider click here then go to 'Who is my supplier'.
Cick here to find out your gas supplier.
Water in the Lincolnshire area is supplied by Anglian Water. For more information on how to set up an account click here.
How do I arrange a viewing?
How do I arrange a viewing?
We’ll arrange for you to visit the property for a viewing at your convenience, and will accompany you on your visit. Contact us or book online (coming soon) when you find a property.
Do I need to apply for references from my current Landlord or employer?
Do I need to apply for references from my current Landlord or employer?
No, we can do this for you. We’ll contact your current landlord and employer, as well as carrying out all the necessary credit checks.
