Cloud Lettings Tenancy Fees Information
There are no holding deposits payable to reserve a property or room.
Residential Property Deposits
Up to five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Student and Professional Sharer Deposits
£200 per person. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
May result in interest at 3% above Bank of England Base Rate being charged from the due date. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant/guarantor referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents. New applicants will be subject to referencing, approval from the Landlord and other named tenants in the agreement. Such consent will not be unreasonably withheld. The fee is charged per name change.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy.
Contractor Out of Hours (weekdays 5pm – 9am, weekends & Bank Holidays)
If a tenant breaches the tenancy agreement which results in the requirement for a contractor attending out of hours, you will be responsible for the cost to remedy the situation. We have contractors on standby available to you, more information on who to contact can be found here. Payment is due to the contractor. It can be paid directly to the contractor or via Cloud Lettings. Please note no additional costs or commission are charged on top of the contractor invoice by Cloud Lettings.
You will be instructing the contractor and you are not obligated to use our contractors to rectify any damage, if you choose to instruct an alternative contractor, please ensure any work is done to a professional standard and at all times must satisfy all national and local rules, laws and legislation. The works undertaken must observe all Health and Safety at Work Regulations, COSHH regulations, British Standards and HSE guidance as relevant and applicable. The contractor shall fully indemnify the Landlord and Agent and at all times maintain a £1 million minimum Public Liability insurance.
- From £40.00 for a lock out where you can be let back in with management keys. You will be responsible for cutting a new set of keys if required. (Where we hold a management set of keys and you can wait until the next working day you can borrow a spare key from the office for free. If we do not hold management keys you will be charged for the cost of the lock change as noted below.)
- From £75.00 for a lock change. Where the lost keys result in the locks being changed for tenant’s security. Three keys will be supplied with each lock. Additional keys are charged at a minimum of £10.00 per key.
- From £90.00 (inc. VAT) for an electrical emergency including fire alarm misuse.
- From £90.00 (inc. VAT) to attend and turn the water off for a serious water leak.
- From £132.00 (inc. VAT) dependent on glass size to board a window or door with broken glass. (Additional charges will be quoted separately to replace the glass)
The cost of the call out is determined by the contractor (not Cloud Lettings Ltd) and can vary from what is stated above depending on the extent of the work required. Where the cost of works required are not stated above you will be provided with the invoice from the contractor to recover the cost, this will only be provided after the visit.
The Landlord is not entitled to betterment of any items therefore the charge will always take this into consideration.
Costs for damage to the property
If you breach your tenancy agreement by causing any damage beyond fair wear and tear, either maliciously or by accident, you will be responsible for the cost to remedy the situation. Where there is more than one tenant if a specific individual cannot be identified as responsible, then the charge will be divided equally to all residents.
Usually, we will arrange for the damage to be rectified by our preferred contractors as we have undertaken the relevant checks to ensure any work is being conducted in accordance with all laws, legislation and with suitable public liability insurance in place. We have worked with our preferred contractors for a long time and receive preferential prices that help to mitigate everyone's loss.
Click here for an indication of the contractor’s usual prices. Where the cost of works required are not stated, you will be provided with the invoice from the contractor and clarification of the amount you need to pay. The Landlord is not entitled to betterment of any items therefore the charge will always take this into consideration. Payment is due to the Landlord and should be made via Cloud Lettings. Please note no additional costs or commission is charged on top of the contractor invoice by Cloud Lettings.
You are not obligated to use our contractors to rectify any damage, if you choose to instruct works yourself, please ensure it is done to a professional manner and at all times they must satisfy all national and local rules, laws and legislation. The works undertaken must observe all Health and Safety at Work Regulations, COSHH regulations, British Standards and HSE guidance as relevant and applicable. The contractor shall fully indemnify the Landlord and Agent and at all times maintain a £1 million minimum Public Liability insurance. Any work you arrange will be subject to an inspection upon completion to confirm it has been finished to a satisfactory standard. The Landlord reserves the right to impose a charge where the finish is not satisfactory.
If you know you have caused damage to the property, please contact us and we can advise you on how to rectify the issue.
