What do we do when we find somewhere we like?
What do we do when we find somewhere we like?
When you find a place you like, let us know and we’ll reserve it for you. It's free to reserve a property and we don't charge an application fee!
For more details see our Tenancy Fee's Information.
What do we do if we have a maintenance issue?
What do we do if we have a maintenance issue?
To request a repair or to monitor the progress of maintenance request please log into your property portal.
Please let us know about any issues straight away so we can get things sorted.
What do I need insurance for?
What do I need insurance for?
The Landlord will insure the structure of the building and the contents detailed on the inventory.
We recommend you have insurance up to £2,500 for accidental damage to the Landlord's belongings.
If you're a student it’s worth checking your parent/guardians' home insurance policy to see if this covers dependents studying away from home.
Let us know if you need any further advice.
What do I do if I can smell gas?
What do I do if I can smell gas?
If you suspect there is a gas leak in your property or area call the National Gas Emergency Services immediately on 0800 111 999. Then call the Cloud office 01522 802020.
Paying your Rent?
Paying your Rent?
You'll have the option to either pay your rent monthly or payments falling in line with your student loan. Or you can pay the full tenancy upfront. If you are on a joint tenancy you will need to decide as a group the best option for you.
You are required to provide a guarantor to vouch for your rental payments. They must be in a position to pay the rent if you fail to do so. This is usually mum or dad or legal guardian.
Living with your housemates?
Living with your housemates?
Please be considerate to your fellow tenants and allow them to enjoy their stay without having to endure excessive noise or antisocial behavior. If you need any guidance on how to deal with any domestic disputes please just get in touch. We have years of experience of house shares, and we’ve also been students ourselves, so can give you realistic advice on just about every issue.
How do we look round a place we’re interested in?
How do we look round a place we’re interested in?
If you want to view a property, it’s a good idea if as many of your group as possible are there – you can look at up to three properties at a time. You can call us to arrange a viewing, or just click on the property you’d like to see.
How do I dispose of my household rubbish?
How do I dispose of my household rubbish?
In Lincoln City, household waste goes in the black bin and recycling goes in the brown bin.
Please remember to take your bins out as instructed by the Council. To find your collection dates please click here.
If you move in and find you are missing a bin please call the Council for a replacement bin 01522 873 423 or report here.
If you find yourself with an excessive amount of rubbish it is easy for you to dispose of it locally. The Household Waste Recycling Centre can be found at Great Northern Terrace, Lincoln, LN5 8HJ
How do I check for an unexpected fault with a utility service?
How do I check for an unexpected fault with a utility service?
Click on the fault you are experiencing for more details of what's going on in your area.
Fire Safety
Fire Safety
Your property will be equipped with hard wired smoke detectors with a battery back up and on the day of move in you will be provided with a fire safety information.
If you are unsure whether there is a fire, evacuate the building, call the fire brigade '999' and then call the Cloud office '01522 802020'
